Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.rusklane.com will process refunds for services provided through the website www.rusklane.com. This policy is designed to ensure transparency and fairness while providing maximum legal protection to www.rusklane.com in accordance with applicable laws and regulations in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the services offered by www.rusklane.com. By accessing or using our services, you agree to be bound by this Refund Policy. If you do not agree with any part of this policy, you must refrain from using our services.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by www.rusklane.com.
  • “Services”: The software as a service (SaaS) offerings provided by www.rusklane.com.
  • “Refund”: The return of funds to a User for services that have been paid for but not satisfactorily delivered.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the services provided are not as described or do not meet the agreed-upon specifications.
  • If the User experiences technical issues that prevent the use of the services, provided that such issues are reported within 30 days of the initial payment.
  • If the User cancels their subscription within the first 14 days of the initial purchase, a full refund will be issued.

2. Refund Process

To request a refund, Users must:

  • Contact our support team at recruitment@www.rusklane.com within the applicable refund period.
  • Provide a detailed explanation of the reason for the refund request.
  • Include any relevant documentation or evidence supporting the refund claim.

Refund requests will be reviewed within 14 business days, and Users will be notified of the decision via email.

3. Non-Refundable Services

The following services are non-refundable:

  • Any subscription fees paid after the initial 14-day period.
  • Fees for additional features or services that have been utilized by the User.
  • Any fees associated with third-party services or products.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive timely communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

www.rusklane.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses. The maximum liability of www.rusklane.com shall not exceed the amount paid by the User for the services in question.

Data Protection/Security

All refund requests and personal information will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect User data. Users are encouraged to review our Privacy Policy for more information.

Changes to Policy

www.rusklane.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on www.rusklane.com. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: www.rusklane.com
Phone: +380946673070
Email: recruitment@www.rusklane.com
Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ukraine.